Alemba - vFire Consumption Options

vFire Consumption Options

On the desktop, on the go

vFire Web Application

As a browser-based application, vFire can be accessed from dedicated web-based front-end interfaces.

This means that our users do not need to install any special client software. All you need is the URL to access your vFire application. Simple!

vFire Officer Mobile

vFire Officer Mobile

The vFire Officer Mobile app allows agents to take their vFire implementation with them wherever they go – accessing their critical support services anytime, anywhere, using their favourite Android, iOS or Windows Phone device.

vFire Officer Mobile is a comprehensive addition to the Service Desk’s arsenal, allowing true mobility and anytime access across a range of IT Service Desk Software disciplines when not at a desktop or laptop.

The vFire Officer mobile app is available for download on the Apple App Store, Google Play Store and Windows Phone Store and is supported on the following iOS, Android and Windows Phone mobile operating systems:

  • iOS versions 7 and higher
  • Android versions 4.3 and higher
  • Compatible with Windows 8.1
App Store   Google Play   Windows Store

With vFire Officer Mobile, you can:

  • view details of calls assigned or forwarded to you,
  • forward calls to another user or group,
  • review call history,
  • update call notes,
  • change the call status or
  • close the call.

Key Business Benefits

  • Faster resolution of Incidents
  • Continuous service delivery
  • Efficient cost and resource management
  • Effective Service Level Management
  • On-the-go availability for Officer