Alemba Service Manager offers a feature called Partitioning that allows our customers to incorporate various business functions into their system.
Alemba Service Manager is a multi-tenanted, single application, which means that your various departments can use the same tool to separate workflows, configuration settings and data security requirements, while still being able to collaborate between business units when needed.
This means that you can expand your Service Management processes into areas such as Facilities and HR Support as your organization grows.
By encouraging cross-organizational collaboration, Alemba Service Manager can help your business break down internal silos and achieve your shared business objectives.
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Rackspace are helping Alemba build a world-class SaaS solution.
Selecting and implementing a new IT Service Management tool can be a daunting task. Not only do you need to decide on the best fit for your organisation in terms of budget and functionality, but also navigate a myriad of organisational challenges.