Keep pace with business demands through rapid service request fulfilment.
Enable end users to log calls and requests and place orders via an easy-to-use, fully brandable self-service portal. At no additional cost!
Automate all your business processes with a simple drag-and-drop workflow builder.
Ensure smooth business operations and improved productivity by managing the entire lifecycle of incidents.
Prevent problems, eliminate recurring incidents, and minimize the impact of incidents on your business.
Automate normal, standard and emergency RFCs and CAB approvals and determine the impact of changes on your infrastructure.
Built-in support for SLAs, OLAs and UCs ensures that your services are delivered to agreed targets.
Allow analysts and end users to get the right information at the right time with an integrated knowledge base and suggested knowledge functionality.
Allow users to chat to analysts in real-time via the self-service portal.
Manage and monitor your teams’ current commitments, making the best use of analysts’ skills, and getting the work done more efficiently.
Keep track of your services and assets and the relationships between them. Simulate outages, dependencies and find causes to potential issues.
Alemba’s powerful integration platform makes it easy to use your Alemba Service Manager system to interact with third-party applications and technologies.
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Selecting and implementing a new IT Service Management tool can be a daunting task. Not only do you need to decide on the best fit for your organisation in terms of budget and functionality, but also navigate a myriad of organisational challenges.