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'Voice of the Customer'

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Alemba is proud to be named in the Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools Market report.

The report offers an overview of Gartner Peer Insights’ content in the IT Service Management Tools market for 2018. We believe this peer perspective is aimed at enabling buyers in the IT Service Management market to make informed purchasing decisions and complements expert research and individual detailed reviews.

“The Gartner Insights ‘Voice of the Customer’ report is an invaluable resource for any organisation looking to implement an IT Service Management solution,” says Simon Nugent, Alemba CEO. “Gartner’s user-sourced research can assist customers in the buying process by highlighting first-hand experiences of organisations that have already implemented the tools under consideration. Alemba is very pleased to be included in this report and will continue to focus on delivering 5-star products and services to our customers.”

This report features vendors in the ITSM market that have received more than 10 reviews in the one-year period ending on 31 October 2018, and includes:

  • A summary of overall vendor ratings, sorted by number of reviews
  • An aggregate view of vendor comparisons
  • An overview of which other vendors were typically on the shortlist alongside a given vendor
  • A summary of each vendor’s reviewer demographics

View the Report

 

Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools, Peer Contributors, 27 February 2019

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Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.