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Talking TCO: What is the real cost of your ITSM tool?

Elzette Wilkinson

When choosing the right ITSM tool for your organization, price is often one of the key deciding factors in the acquisition process. And rightly so. In an economic climate still reeling from a global recession, cost justification has become ever more important.

While cost of acquisition may seem like the most immediate concern, considering the financial impact of implementing an ITSM software tool over its entire lifecycle is equally important. Total Cost of Ownership (TCO) includes not only the cost of purchasing and licensing your new software, but also the cost of long term maintenance and operation, added expenses such as upgrade, customization and additional license costs, as well as indirect costs such as system downtime.

According to Gartner1, TCO “represents the full lifetime costs of an application, and has five key components: cost to implement, cost to operate, costs to support and maintain, costs to enhance and extend, and cost to decommission”.

Taking into account the total cost of ownership of your ITSM system solution allows you to gain a better understanding of both the direct and indirect cost, as well as the overall sustainability of the purchase.

Alemba’s vFire offers a low TCO investment, providing your organization with a cost-effective ITSM system solution that will add real value to your business.

  • Licensing & Additional Modules: Alemba offers flexible vFire licenses to suit user capabilities at competitive prices. Concurrent and Named user licenses are available to accommodate users that require sporadic access as well as those that require dedicated access 24/7. Furthermore, Alemba offers license-free additional modules, such as vFire Portal and vFire Wallboard to licensed customers.

  • Maintenance and Support: Speak to your Account Manager to discuss an M&S package that fits your unique requirements and budgetary needs.

    • Alemba’s vFire-Now contract offers full day-to-day administration of the vFire application, which means that you eliminate the expense of employing and training dedicated personnel to maintain the application.
    • Alemba’s PSO Credits can be pre-purchased and used for any Professional Services engagement, offering you a flexible approach to budgeting. Volume discounts offer you even more savings.
  • Configuration: vFire’s flexible configuration options and powerful screen designer offers you an easy and cost-effective way to tailor your system to your unique requirements without any changes to the system structure. The Alemba team can assist you with any further configuration needs at a competitive rate.

  • Training: vFire’s intuitive user interface is designed with ease-of-use and user engagement in mind, removing the need for extensive training. The Alemba team provides focused training workshops that will equip you with the necessary skills to efficiently pass on your newly-acquired knowledge to other members of your team or organization.

  • Upgrades: When it is time to upgrade your system, Alemba ensures a smooth transition with minimum impact on your business operations.

  • vFire’s out-of-the box functionality for ITIL processes helps you cut costs by managing you resources efficiently, reducing Incidents and outages and enhancing the overall productivity of your system.

    • vFire’s Self Service Portal and integrated Knowledge Bank efficient means a lighter workload for your Service Desk, improved customer satisfaction and, ultimately, a more efficient and cost-effective Service Desk.
    • vFire’s Proactive Problem Management capability allows you to identify problems before Incidents occur, dramatically reducing costly disruptions to your business operations.
    • With vFire’s Federated CMDB you can easily manage all of your assets, ensuring optimum productivity and effective financial planning
    • Simulate outages in the CMDB to risk assess changes, cutting down on indirect costs associated with unscheduled system downtime.
    • vFire’s powerful workflow builder allows you to easily automate your organization’s business processes across enterprise.

For more information about Alemba’s low TCO IT Service Management system solutions, visit our product page or contact us at [email protected].


1 Galberaith, Susan & Andy Kyte. ‘Application Total Cost of Ownership Principles SMBs Should Follow’. http://www.gartner.com. Published: 25 February 2014.